Showroom Experience Specialist

Showroom Experience Specialist SCOPE OF RESPONSIBILITIES: Create a positive and engaging first impression for all employees and guests.
Coordinates showroom programs for the organization including greeting and helping guests and visitors, showroom events, showroom cleanliness, order and maintenance, facilities management, mail and packages, and marketing assistance as needed.
Collaborate with cross-functional leaders and employees to share knowledge and improve outcomes.
Performance Think creatively to create unique and memorable showroom experiences for our employees and guests.
Assist Customer Experience Lead for all showroom events, including room set-up (furniture and equipment), catering, set up, bartending, and break down.
Assist marketing department with coordinating monthly customer touches.
Create social media posts related to showroom events.
Greet and service showroom guests, walk-in customers, and vendors.
Manage administrative duties at the Indian School location including mail, shipping, ordering and stocking copier paper and other office supplies, etc.
Daily showroom inspections and periodic employee communications to compel alignment with aesthetic guidelines.
Liaison to service providers for showroom audio/visual and printing equipment maintenance.
Also onsite point of contact for user-assistance, trouble-shooting and repair calls.
Printing and binding marketing packages.
Point of contact for all facilities maintenance including janitorial, carpet cleaning, pest control, termite control, window washing, power washing building exterior, landscaping, and showroom music, etc.
Act as point of contact for all showroom repair work orders, including mechanical, electrical, plumbing, audio/visual, security, alarms, etc.
Keep work lounge and butler’s pantry stocked and spotless.
ESSENTIAL FUNCTIONS: Problem-Solving Reduce human struggle and waste.
Highlight, track, and help solve problems.
Use the following framework for problem-solving Document Current Condition Plan Do Check Act Share and test knowledge and ideas that improve the quality and speed of workflow.
Focus on achieving annual corporate objectives.
Development of Self and Others Commit to continuous learning about: Goodmans History Goodmans Process Technology Product Applications Product Specifications Communication and Presentation Skills Workplace Health and Safety Engagement in our Community Mentorship Sharing Knowledge Values Model behavior that is aligned with our values.
People- The welfare of our people is our priority.
Connectedness – Goodmans is not isolated, we are connected to the community and the planet.
Foresight – Goodmans never stops thinking.
Improvement – Goodmans will continually seek improvement.
Transparency – We will be open and honest in our interactions with employees and customers.
Culture Model behavior that promotes our culture.
Make the customer’s day better Inspire the community with our purpose Be excellent, together Invest in the growth of our people Celebrate success Learn from mistakes and teach others QUALIFICATIONS AND COMPETENCIES: Two years experience in hospitality, customer service, or as an executive assistant.
Proficient in the following software: Microsoft Outlook Microsoft Word Microsoft PowerPoint Competencies: Attention to Detail Punctuality Accountability and Consistency Communications Effectiveness and Customer Focus Goal Driven Initiative and Positive Attitude Problem-Solving Professionalism Time Management Teamwork Training and Personal Development Customer Service Quality Focus PHYSICAL REQUIREMENTS: See document related to physical requirements.
Must be able to lift 25 lbs.
and push/pull a cart up to 75 lbs.
Does this sound like a job you would excel in and enjoy doing? If so, we'd love to hear from you! EEO/AAP Employer.