Volunteer Engagement Coordinator

Every pet deserves a good life.
We save the most vulnerable animals and enrich the lives of pets and people.
Our mission is made possible with the hard work of our valued employees.
Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence.
(Video) Volunteer Engagement Coordinator SUPPORTING YOUR GROWTH Investing in our staff is important to us! We want you to learn new skills and grow into the role.
We offer ongoing coaching, support and new learning opportunities.
We are a large, non-profit organization with growth opportunities across many departments.
PAWS UP FOR GREAT BENEFITS! Competitive pay including Holiday pay, paid time off, and bereavement pay Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program! Affordable Medical plans for employee and family Medical, Vision, Free Employee Dental Health Savings Account and telemedicine options 401(k) retirement plan with company vesting Employer paid short term disability, long term disability and life insurance with buy up coverage available Employee Assistance Program, providing free services every quarter such as confidential counseling and financial services Position Overview Volunteers are the heartbeat of AHS and our Volunteer Coordinators play a crucial role to ensure AHS departments have the support they need and that volunteers have an excellent and rewarding experience.
As a Volunteer Coordinator, you will onboard new volunteers in your assigned areas, be the liaison between volunteers and assigned departments, provide ongoing support for volunteers and assigned departments and help coach volunteers when needed.
Excellent customer service experience, administrative, problem-solving and innovative thinking skills are key to this role.
Essential Functions Work with assigned departments to identify and fulfill their volunteer needs/shifts.
Onboard new volunteers, schedule trainings, and prepare training materials and volunteer gear.
Take proactive steps to schedule volunteers to fulfill weekly department needs.
Attend off-site and special events, and facilitate large group events as needed.
Travel to offsite volunteer locations (as far as Mesa) and ensure excellent support is provided for volunteers and assigned departments, maximizing volunteer retention.
Help maintain accurate and timely records, run weekly and monthly data reports.
Offer tier one conflict resolution for our volunteers and assigned departments.
Carry out other special projects and assignments as needed.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications Education / Certifications / Licenses/Experience: High school diploma/GED Two years of experience in an administrative role.
One to three years of demonstrated experience organizing projects.
Excellent people skills and ability to develop and maintain excellent interpersonal rapport with volunteers and employees.
Knowledge of or willingness to gain animal handling skills.
Top-notch organizational skills.
Presentation skills in both one-on-one and in a group setting.
Excellent verbal and written communication skills.
Conflict resolution skills and good judgment.
Must be adaptable to change and able to work independently.
Must be able to work weekends.
Proficiency in Word, Excel, and database programs.
Knowledge / Skills / Abilities: Language - Excellent verbal and written communication skills; Spanish language helpful.
Mathematical - Basic Technical - Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary.
Proficiency with or ability to learn/use Chameleon software (for use with animals in a shelter environment).
Other: Regular attendance, punctuality, and access to reliable transportation are required.
Valid Driver's License.
Work Environment / Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job.
There may be occasional wet floors, animal noises, odors, and dander.
Most time will be spent in a typical air-conditioned and heated office environment.
Additional Information The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.
Pre-employment background check and drug screening are required.