Patient Care Coordinator

*Overview: *We are currently seeking a dedicated and detail-oriented individual to join our dental practice as a Patient Care Coordinator.
As the primary point of contact for our hygiene appointments, you will play a crucial role in creating positive patient experiences, ensuring efficient scheduling, and maintaining accurate patient records.
*Responsibilities:* *Patient Service Excellence:* * Provide exceptional patient service with compassion and care, aligning with company policies, government regulations, and dental board standards.
* Build lasting impressions with patients to foster trust and loyalty.
*Appointment Scheduling:* * Utilize practice management software (Denticon) to schedule and manage hygiene appointments efficiently.
* Ensure the hygiene schedule is optimized to meet the needs of both patients and the dental team.
*Data Entry and Account Management:* * Perform data entry tasks and update information for new and existing member accounts using dental software.
* Maintain accurate patient data, including chart documents, personal information, treatment consultations, and account history transactions.
*Daily Close Out Procedures:* * Execute daily close-out procedures to ensure accuracy and completeness of records.
* Contribute to the smooth financial operations of the practice.
*Administrative Tasks:* * Review Morning Huddle reports and actively participate in discussions.
* new patient intake forms (eg health history, dental history), insurance information * Checking out of patients, and ensuring the next appt is scheduled * Following up on missed appts and responding to patient queries and correspondence * Use a combination of phone, text message, and email for patient communications *Compliance and Conflict Resolution:* * Ensure compliance with company policies and procedures.
* Address and resolve Doctor, Member, or Employee grievances, complaints, and inquiries, seeking assistance when necessary.
*Schedule:* Clinical Hours of Operation: Monday through Friday, 8:00 a.
m.
– 5:00 p.
m.
*Qualifications:* * Dental office management experience is required.
* Proficiency in dental software, with experience in *Dentrix preferred*.
* Current Driver's License and reliable transportation.
* Must have or be willing to obtain a Real ID prior to starting.
* Knowledge of HIPAA regulations.
* Excellent proficiency in Microsoft Suite.
If you are a highly organized individual with dental office management experience and a passion for providing outstanding patient service, we invite you to apply for the Scheduling Hygiene Coordinator position.
Join our team in ensuring the smooth scheduling of hygiene appointments and contributing to the overall success of our dental practice.
Please submit your resume and a cover letter outlining your relevant experience.
Job Type: Full-time Salary: $19.
21 - $23.
14 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Work setting: * In-person Ability to Relocate: * Phoenix, AZ: Relocate before starting work (Required) Work Location: In person