*Our core values drive everything we do:*
* Embrace Change: We welcome and apply constructive feedback, staying dedicated to our evolving vision, processes, strategies, and goals.
* Deliver Exceptional Service: We go above and beyond to provide outstanding service and experiences for both our employees and customers.
* Compete with Excellence: We aspire to be the best, playing to win and putting in extra effort when necessary to achieve goals with enthusiasm.
We are currently in search of a Managing Operator to take on a pivotal role in one of our We Whiten studios.
As a Managing Operator, you will act as an independent "owner," overseeing the business with a competitive base salary, a generous bonus plan, and an opportunity for a share of the location's profit paid out as a bonus yearly.
This unique position offers entrepreneurial-minded individuals the chance to build a lucrative career within a profit-sharing model based on their skills and efforts invested in the business.
Key Responsibilities:
* Drive sales of We Whiten journeys by promoting treatment package sales and retail products, exceeding performance goals.
* Manage daily operations, ensuring a clean and safe environment, and leading the team to resolve customer challenges for an exceptional client experience.
* Serve as the primary Whitening Specialist, providing clear expectations, ongoing training, and mentorship to empower team members.
* Handle operational details such as inventory management and compliance with labor laws.
* Foster a positive workplace culture where employees feel valued and connected to the mission.
Duties and Responsibilities:
Customer Service:
* Coach and train a customer service mindset among team members.
* Address guest service issues and schedule challenges.
* Introduce clients to teeth whitening products and treatment plans.
Sales:
* Act as the lead Whitening Specialist, fostering a sales culture.
* Set goals and motivate the team to achieve results.
* Train team members in product and treatment plan sales.
People:
* Attract and retain talent.
* Support the team's development and collaboration.
* Demonstrate expertise in the teeth whitening process.
Business Analytics:
* Monitor trends and identify areas for improvement.
* Communicate action plans effectively.
* Analyze business performance and suggest improvements.
Administrative:
* Manage tasks such as inventory and payroll.
* Handle employee scheduling and compliance.
* Lead the hiring and onboarding process.
Ideal Candidate:
The ideal Managing Operator at We Whiten will have a passion for sales, an entrepreneurial mindset, and strong leadership skills.
They should be independent, hardworking, and committed to delivering exceptional results.
The successful candidate will drive sales goals, develop talent, and provide an outstanding guest experience, embodying an "ownership" mentality.
Minimum Qualifications:
* 2+ years of Sales Experience
* 2+ years of Management Experience in service or retail
* 2+ years of Customer Service Experience
* Ability to excel in an entrepreneurial environment
* High School Diploma or equivalent
Physical Requirements:
* Extended periods of standing and walking
* Occasional lifting/moving of up to 25lbs
Personality/Other:
* Confidence in skills
* Willingness to adjust to varying schedules
* Acceptance of constructive criticism
* Driven, accountable, and self-sufficient
Please note that this job description may not encompass all responsibilities and tasks associated with the role.
Management reserves the right to revise the job or require additional tasks as circumstances change.
Job Type: Full-time
Pay: $85,000.
00 - $120,000.
00 per year
Benefits:
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Professional development assistance
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Every weekend
* Monday to Friday
* Morning shift
* On call
* Weekends as needed
Application Question(s):
* Do you have 2 years of management experience in a retail or beauty service industry?
* Do you have 2 years of customer service experience?
* Do you have 2 years of sales experience?
Ability to Relocate:
* Tempe, AZ: Relocate before starting work (Required)
Work Location: In person
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