Business Analyst

Salary $78,603.
20 - $117,956.
80 Annually Location Charman Building: 1101 E.
Ash Avenue Buckeye, AZ Job Type Full-Time, Regular Job Number 01301 Department Information Technology Opening Date 12/26/2023 Closing Date 1/23/2024 11:59 PM Mountain Position Scope GENERAL PURPOSE: The primary function of this position is to perform as a liaison to City departments and the Information Technology Department in support of the Tyler Enterprise Resource Planning suite and associated third party systems.
Creating and maintaining positive working relationships with department and city staff, through effective listening, communication, and consensus building skills are critical to this position.
The Business Analyst will conduct system needs analysis, develop training and documentation and be the primary point of contact for high-level hardware, software and enterprise application support to all City Departments.
This includes testing and implementing proposed system changes, identifying process changes which increase efficiency, and coordinating communication between City staff and the software providers.
Primary Duties and Responsibilities The following duties ARE NOTintended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.
Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Build and maintain positive relationships with IT and other city staff in support of department and city goals.
Analyzes and designs solutions to business problems which achieve cost-effective results leveraging Tyler Munis and EnerGov delivered functionality.
Works with staff and stakeholders to develop technology driven strategies that address current and future needs.
Keeps current on new technology and exposes customers to new tools.
Maintains records of repairs, resolutions, and changes in a work order system.
Creates and maintains documentation related to system operations.
Develops, tests and implements specifications and requirements for system enhancements.
Manages issues with the product vendor to address problems with delivered functionality.
This may include providing documentation, conducting testing or other similar types of activities.
Helps develop project schedules, prioritizes tasks, and meets project schedule requirements.
Assists in providing technical direction and support, including budget projections for current and future software and hardware needs.
May prepare and monitor a program budget or price recommendations for the budget regarding computer equipment and systems for a department.
Coordinates, schedules and performs end-user training of business systems and technologies as necessary to support specific applications including technical procedures and user guides.
May conduct presentations, classroom or individualized training for department users on new application software.
May assist with grant applications related to information and/or business system technology Must have the ability to work after hours, including evenings, weekends, and holidays as required.
Performs other duties as assigned or required.
Minimum Qualifications & Position Requirements Education and Experience: Bachelor's Degree in Computer Science or a related field and three (3) years' experience with automated financial systems.
; OR an equivalent combination of education and experience.
Candidates with experience and/or knowledge in Tyler Munis, Tyler EnerGov and document management systems will be given preference in the evaluation process.
Knowledge, Skills and Abilities: Knowledge of: Business practices within a public sector environment Computer networks and network safeguards, as well as proper IT security procedures Experience working in a functional/business analyst role supporting a large Enterprise Resource Planning System.
Project management principles and practices Familiarity with the business practices within a public sector environment.
Proficiency in establishing and maintaining cooperative working relationships with City staff.
Able to assess and prioritize multiple tasks, projects and demands.
Effective at communicating technically complex instructions Skill in: Supporting large Enterprise Resource Planning Systems Ability to: Work collaboratively in a team environment Assess and prioritize multiple tasks, projects and demands Communicate effectively complex technical instructions in easily understandable terms Analyze and understand business workflow and computing needs Troubleshoot and revise the software application to meet the specific business needs of the assigned functional area Create, compose and edit written materials and develop and deliver presentations Process computer data and to format and generate reports Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Interpret a variety of instructions furnished in written, oral, diagram or schedule form Analyze problems and make recommendations for improvements Establish and maintain effective working relationships with employees, municipal officials, service contractors, and the public Listen and communicate effectively with a diverse group of people including users, managers and vendors to address concerns and recommend alternatives Make oral and written presentations of system analysis and design considerations in a clear, concise and non-technical manner using proper sentence construction and grammar Manipulate and create data tables to troubleshoot problems or enhance data information Comprehend and make inferences from written material Additional Information Special Requirements: Must possess and maintain a valid Arizona Driver’s License.
Knowledge of Tyler Munis , Tyler EnerGov, and document management systems.
Physical Demands/Work Environment: Standard office environment.
Occasional climbing, stooping, kneeling maybe required.
Reports To: IT Director Supervision Exercised: None FLSA Status: Non-exempt EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
Employee Benefits & WellnessThe City offers a comprehensive benefits package to full-time classified and management employees.
Part-time classified employees may be eligible for select benefits where defined.
For complete Benefit Plan & Wellness Information, please visit the City website at:Benefits & WellnessCity benefit plans are subject to change at any time.