*Job Summary*
B&F Contracting is seeking an IT Support Technician Level 1 to join our team and provide technical assistance to our internal users.
The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for technology.
This role is essential in ensuring the smooth operation of our IT systems and providing timely support to end-users.
*Responsibilities*
* Provide first-level technical support to end-users via phone, email, or in-person.
* Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
* Install, configure, and maintain operating systems and software applications.
* Assist users with account setup, password resets, and access permissions.
* Collaborate with other IT team members to escalate complex issues and ensure timely resolution.
* Document support activities, including issue details, troubleshooting steps, and solutions.
* Perform routine maintenance tasks, such as software updates and system backups.
* Assist in the setup and configuration of new hardware and software.
* Provide basic training to users on IT systems and applications.
* Adhere to company policies and procedures regarding IT security and data privacy.
* Responsibility of keeping inventory and keep technology organized.
*Requirements*
* High school diploma or equivalent; additional certifications or technical training preferred.
* Strong knowledge of Windows and/or iOS operating systems.
* Proficiency in troubleshooting hardware and software issues.
* Excellent communication skills, both verbal and written.
* Ability to work independently and prioritize tasks effectively.
* Customer-focused attitude with a commitment to providing exceptional support.
* Basic understanding of IT security principles and best practices.
* Experience with ticketing systems or helpdesk software is a plus.
Job Type: Full-time
Pay: $20.
00 - $25.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
Experience level:
* 1 year
Schedule:
* Monday to Friday
Ability to Relocate:
* Phoenix, AZ 85029: Relocate before starting work (Required)
Work Location: In person
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