Business Analyst - SIS

JOB PURPOSE: The primary purpose of the Student Information System Business Analyst (SIS BA) is to work with Edupoint’s partner districts to document and manage software customization projects through the product enhancement process.
Additionally, the SIS BA manages small projects in support of the Customer Resource Center such as writing new documentation, requirements gathering for new product features, and assisting in the resolution of complex support tickets.
JOB SUMMARY: The SIS BA is responsible for managing customization projects summited by partner districts through the product enhancement process.
This is achieved by interfacing directly with Edupoint® customers to solicit and gather product requirements, clearly define feature and scope of functionality, facilitate process definition and redesign, and generate standard documentation.
The SIS BA also functions as the technical liaison between developers in the Software Services Department and Edupoint customers as needed to complete projects.
The SIS BA also works closely with Partner Success Managers and Project Managers to ensure product requirements and designs are effective and completed on schedule.
JOB DUTIES: § Maintain expert knowledge of the SIS Product § Lead business and technical analysis sessions to identify requirements to meet current and projected demands for software product changes § Elicit requirements using interviews, analysis, workshops, storyboarding, use-case scenarios, and task/workflow analysis § Communicate and collaborate with external clients and internal staff § Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into specific details for general understanding § Maintain artifacts as required (using standard templates), including product requirements documents and functional and technical design documents § Maintain timely communication with customers and internal staff to meet deadlines § Monitor and maintain dashboard ticket information ensuring proper documentation § Align stakeholders on business process requirements, software and system requirements, and product features and functions § Report customization project status to the Director of CRC on a regular basis § Provide training for CRC for product when required § Conduct product demonstrations for new customers when required § Provide internal 3rd level support to CRC for SIS Product § Work collaboratively with other subject matter experts, business analysts, team leads, and team members to improve best practices § Accurately document business requirements for customization projects for Edupoint partner districts § Other duties as assigned Job Requirements-Knowledge/Skills/Abilities: *Knowledge: Working level competence in the use of the Microsoft Office suite of products Familiarity with K-12 education knowledge preferred § Conversant with state-of-the-art software technologies, such as web-based solutions, SQL, XML, etc.
§ Knowledge and skills in Agile software development preferred § Experience and skills with Microsoft Visual Studio and associated source-code control tools preferred § Working familiarity with Microsoft Project and Visio preferred Knowledge and experience using a ticket tracking system, like Synergy Help Desk Knowledge of student information systems a plus Prior software company experience also a plus *Skills: § Strong customer service orientation and skills § Strong attention to detail § Expert level written and verbal communication skills § Solid interviewing and facilitation skills § Skilled in documenting business requirements, use cases, activity diagrams, UML, Structured Analysis, etc.
Self-starter with the ability to prioritize and communicate workload commitments effectively Experienced in handling a wide range of office support related tasks *Abilities: § Ability to work both independently and collaboratively § Strong analytical abilities § Well-developed ability to multitask Ability to manage multiple projects simultaneously Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, Strong decision-making ability, with a high level of professionalism, sensitivity and confidentiality is crucial to this role EDUCATION AND/OR EXPERIENCE: § Bachelor's degree or equivalent work experience in customer service, training and/or quality assurance 2+ years of experience supporting Edupoint products Previous experience coordinating professional services activities and familiarity with resource utilization and scheduling systems and processes a plus CERTIFICATES, LICENSES, REGISTRATIONS: § None Typical Physical Demands and Work Environment: Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds.
Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary.
Hearing must be in the normal range for telephone and video conferencing contacts.
Visual acuity necessary to work extended hours on computer screens.
Ability to work in an environment with moderate noise and which can be fast paced and project intensive.
Travel and some extended overnight trips in the performance of duties may be required.