BUS SPCT

DEPTARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency.
DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix.
DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.
Business Analyst Job Location: 3003 N Central Ave Phoenix, AZ 85012 Posting Details: Salary: $32.
7885 hourly/$68,200.
08 salary Grade: 23 Closing Date: March 22, 2024 Job Summary: This position applies design thinking and human centered design while eliciting user stories for the Department's Comprehensive Child Welfare Information Systems (CCWIS) and other products.
The role involves maintaining requirements traceability, facilitating user acceptance testing, ensuring user support materials are available, and contributing to change management communications.
The position uses SAFeAgile processes and meets in-person with stakeholders in their environments to ensure products are capable of meeting stated and unstated needs.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust.
Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.
All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties: Eliciting User Stories using Design Thinking and Human-Centered Design: Collaborate with stakeholders to understand their needs and pain points.
Apply design thinking principles to create user stories that address both stated and unstated requirements.
Ensure a user-centric approach throughout the project lifecycle.
Maintaining Requirements Traceability: Establish and maintain traceability between user stories, functional requirements, and technical specifications.
Validate that the implemented features align with the original business needs.
Contribute to the creation of comprehensive documentation.
Facilitating User Acceptance Testing: Coordinate with end users to conduct acceptance testing.
Ensure that the software meets user expectations and functions as intended.
Address any issues identified during testing.
Ensuring Availability of User Support Materials and Contributing to Change Management Communications: Develop and maintain user guides, training materials, and other support materials.
Provide ongoing support to end users, addressing inquiries and resolving issues.
Foster a positive user experience by ensuring accessible resources.
Assist in communicating project updates, system enhancements, and process change Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs): Knowledge of: Understand design thinking principles and methodologies.
Familiarity with human-centered design approaches.
Knowledge of user research techniques.
Understand software development lifecycles.
Familiarity with requirements management tools.
Knowledge of traceability matrices.
Understand testing methodologies.
Familiarity with acceptance criteria.
Knowledge of technical writing principles.
Familiarity with user guide creation.
Knowledge of organizational change management.
Familiarity with communication strategies.
Skills in: Excellent communication and active listening skills.
Ability to facilitate workshops and collaborative sessions.
Skill in translating stakeholder needs into actionable user stories.
Attention to detail for tracking requirements.
Ability to validate feature alignment with business needs.
Documentation skills.
Coordination skills to involve end users.
Ability to create test scenarios.
Writing and editing skills for user guides.
Ability to create accessible resources.
Communication skills for updates and announcements.
Ability to: Ability to empathize with end users and understand their pain points.
Creative thinking to uncover unstated requirements.
User-centric mindset throughout the project.
Ability to maintain consistency across requirements artifacts.
Analytical thinking to identify gaps or inconsistencies.
Ability to manage user expectations during testing.
Problem-solving skills to address issues promptly.
Ability to communicate complex concepts in user-friendly language.
Patience and responsiveness in addressing user inquiries.
Ability to promote understanding and adoption of new features.
Selective Preference(s): Prior experience with Human Centered Design, Design Thinking, SAFeAgile Pre-Employment Requirements: In-state travel required to drive on state business, the position will require the possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment.
Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.
11).
Revised 1/29/2020 Must be able to secure and maintain clearance from DCS Central Registry.
Must be able to secure a Fingerprint Clearance Card.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits: The State of Arizona provides an excellent comprehensive benefits package including: Affordable medical, dental, life, and short-term disability insurance plans Top-ranked retirement and long-term disability plans 10 paid holidays per year Vacation time accrued at 4.
00 hours bi-weekly for the first 3 years Sick time accrued at 3.
70 hours bi-weekly Deferred compensation plan Wellness plans By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive.
Remote work is a management option and not an employee entitlement or right.
An agency may terminate a remote work agreement at its discretion.
Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.
Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.
Requests should be made as early as possible to allow time to arrange the accommodation.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
To submit your resume click the "APPLY NOW" button below Having trouble applying for this position? Email HRIShelpdesk@azdoa.
gov or call (602) 542-4700 for assistance.