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Posted : Wednesday, October 11, 2023 07:56 AM
Overview:
Are you interested in joining a company culture where accountability, top performance, and teamwork are valued and rewarded? Tri Pointe Homes is dedicated to insightful design and superior craftsmanship, we are setting a new standard in homebuilding and customer experience.
If this sounds like a career for you, apply to be a part of our great team.
Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes is looking for an experienced, enthusiastic individual to join our talented group as a Processing Support Manager.
Position Highlights: The loan processing team at Tri Pointe Connect works directly with loan consultants/officers and homebuyers to facilitate the process of obtaining mortgage financing.
The Manager of Processing Support will lead a team of loan processing assistants through all aspects of preparing the loan for processing, including order flood certificates, obtaining verifications of employment/rent, ordering tax transcripts, assisting the loan processors with collecting additional documentation from the borrower.
The loan processing assistant team also includes an appraisal coordinator and a condo specialist to assist processors and loan originators with property-related functions.
The Manager is responsible for ensuring loan processing assistants perform their jobs with the highest level of customer service while ensuring documentation is collected timely and quality metrics are continuously met.
Position Responsibilities: Oversee day to day operations within processing assistant team to ensure excellence in customer service, compliance with all policies procedures, and regulations, as well as productivity and quality standards are met Assist processing assistants with questions about documentation acceptability Monitor processes and efficiencies and work with Regional Processing Manager to identify key areas to improve productivity, document quality, or customer experience Manage pipeline deadlines to ensure loan documents are submitted to critical milestones to meet purchase contract close of escrow dates Conduct 1:1’s, huddles, and departmental meetings to ensure consistent communication is provided to all team members Communicate verbally and electronically with internal and external parties applicable to the transaction including but not limited to loan consultants, builder representatives, real estate agents, homebuyers, title/escrow agents, homeowners insurance agents, and others Ensure team compliance with company policies and procedures in addition to State and Federal requlatory requirements May be required to perform processor duties in times of need, including but not limited to reviewing file for completeness, reviewing documentation submitted by borrowers and third parties, ensuring documentation and data are complete and accurate, and submitting loans to underwriting Maintain updated communication logs as well as provide regular and accurate status reporting Working with Regional Processing Manager, responsible for all aspects of personnel management including hiring, employee evaluations, disciplinary actions, salary recommendations, and termination Address all escalations within a timely manner, working with internal operations and sales team members and leadership to resolve internal and external concerns with respect to loan decisions or loan conditions Provide coaching and career development to processing assistants seeking to expand their knowledge to grow into a full loan processor role.
Oversees appraisal coordinator role which is responsible for managing escalations within the appraisal ordering process and interfacing with appraisers/appraisal management companies, and investors.
Manages condo specialist role which is responsible for gathering all applicable condo documentation to submit for condo project approval.
May be required to interface with the builder, investor, or outside vendor to resolve any open issues relating to obtaining agency project approvals.
Respond to post-closing audit requests as well as assist with resolution for any closed loan files requiring additional documentation Assist with developing relevant training materials, checklists, or additional supplemental documents to help teach and train on various underwriting-related processes or guidelines As required, participate in special projects or assignments Position Qualifications: High school diploma or equivalent, degree preferred Minimum 5 years mortgage experience, including 2 years management; purchase/builder experience preferred MS Office; including Outlook, Word, and Excel Encompass LOS experience preferred Position is expected to work in office located in Scottsdale, AZ Job-Specific Core Competencies: Excellent verbal and written communication skills Strong attention to detail Outstanding interpersonal and customer service skills Strong time management skills along with the ability to prioritize workload and escalations while maintaining department service level agreements Strong organizational skills Strong knowledge of Conventional, FHA, VA guidelines and AUS Ability to meet internal and external expectations when working under fast paced sometimes tight deadlines Sound judgment and decision-making abilities Strong regulatory knowledge, including ECOA, HMDA, RESPA, and other applicable federal or state-specific guidelines Ability to work cooperatively with sales associates on a daily basis Ability to resolve time-sensitive escalations in an urgent manner, ensuring processes are in place or implemented to mitigate future escalations Motivate team members to perform in times of high demand, ensuring loan quality and productivity are balanced Strong ability to effectively manage through times of growth and change At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves.
We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business.
We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.
Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors.
Please click here for a description of our personal information collection practices We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.
If this sounds like a career for you, apply to be a part of our great team.
Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes is looking for an experienced, enthusiastic individual to join our talented group as a Processing Support Manager.
Position Highlights: The loan processing team at Tri Pointe Connect works directly with loan consultants/officers and homebuyers to facilitate the process of obtaining mortgage financing.
The Manager of Processing Support will lead a team of loan processing assistants through all aspects of preparing the loan for processing, including order flood certificates, obtaining verifications of employment/rent, ordering tax transcripts, assisting the loan processors with collecting additional documentation from the borrower.
The loan processing assistant team also includes an appraisal coordinator and a condo specialist to assist processors and loan originators with property-related functions.
The Manager is responsible for ensuring loan processing assistants perform their jobs with the highest level of customer service while ensuring documentation is collected timely and quality metrics are continuously met.
Position Responsibilities: Oversee day to day operations within processing assistant team to ensure excellence in customer service, compliance with all policies procedures, and regulations, as well as productivity and quality standards are met Assist processing assistants with questions about documentation acceptability Monitor processes and efficiencies and work with Regional Processing Manager to identify key areas to improve productivity, document quality, or customer experience Manage pipeline deadlines to ensure loan documents are submitted to critical milestones to meet purchase contract close of escrow dates Conduct 1:1’s, huddles, and departmental meetings to ensure consistent communication is provided to all team members Communicate verbally and electronically with internal and external parties applicable to the transaction including but not limited to loan consultants, builder representatives, real estate agents, homebuyers, title/escrow agents, homeowners insurance agents, and others Ensure team compliance with company policies and procedures in addition to State and Federal requlatory requirements May be required to perform processor duties in times of need, including but not limited to reviewing file for completeness, reviewing documentation submitted by borrowers and third parties, ensuring documentation and data are complete and accurate, and submitting loans to underwriting Maintain updated communication logs as well as provide regular and accurate status reporting Working with Regional Processing Manager, responsible for all aspects of personnel management including hiring, employee evaluations, disciplinary actions, salary recommendations, and termination Address all escalations within a timely manner, working with internal operations and sales team members and leadership to resolve internal and external concerns with respect to loan decisions or loan conditions Provide coaching and career development to processing assistants seeking to expand their knowledge to grow into a full loan processor role.
Oversees appraisal coordinator role which is responsible for managing escalations within the appraisal ordering process and interfacing with appraisers/appraisal management companies, and investors.
Manages condo specialist role which is responsible for gathering all applicable condo documentation to submit for condo project approval.
May be required to interface with the builder, investor, or outside vendor to resolve any open issues relating to obtaining agency project approvals.
Respond to post-closing audit requests as well as assist with resolution for any closed loan files requiring additional documentation Assist with developing relevant training materials, checklists, or additional supplemental documents to help teach and train on various underwriting-related processes or guidelines As required, participate in special projects or assignments Position Qualifications: High school diploma or equivalent, degree preferred Minimum 5 years mortgage experience, including 2 years management; purchase/builder experience preferred MS Office; including Outlook, Word, and Excel Encompass LOS experience preferred Position is expected to work in office located in Scottsdale, AZ Job-Specific Core Competencies: Excellent verbal and written communication skills Strong attention to detail Outstanding interpersonal and customer service skills Strong time management skills along with the ability to prioritize workload and escalations while maintaining department service level agreements Strong organizational skills Strong knowledge of Conventional, FHA, VA guidelines and AUS Ability to meet internal and external expectations when working under fast paced sometimes tight deadlines Sound judgment and decision-making abilities Strong regulatory knowledge, including ECOA, HMDA, RESPA, and other applicable federal or state-specific guidelines Ability to work cooperatively with sales associates on a daily basis Ability to resolve time-sensitive escalations in an urgent manner, ensuring processes are in place or implemented to mitigate future escalations Motivate team members to perform in times of high demand, ensuring loan quality and productivity are balanced Strong ability to effectively manage through times of growth and change At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves.
We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business.
We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.
Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors.
Please click here for a description of our personal information collection practices We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.
• Phone : NA
• Location : 8501 N Scottsdale Rd Ste 240, Scottsdale, AZ
• Post ID: 9140878946
