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Posted : Monday, April 22, 2024 01:22 AM
Position Summary
Under the direct supervision of the Care By Design (CBD) Director.
Screen clients to determine eligibility for program assistance, complete document collection, process assistance applications, and perform daily consultations and follow-ups.
Conduct information and referral services and consultations with referrals and community members.
Provide community outreach and collaboration with the purpose of connecting community members to FSL programs and services.
Will oversee the FSL Food Pantry.
This position has no direct reports.
Essential Functions: % of Time Intake & Referral • Completes intakes for FSL members and community members to screen for eligibility for FSL programs and services • Performs telephone intake and assessment • Initiates and process internal referrals • Offers external referrals to community agencies/services to clients to address unmet need(s) • Completes research on community resources to learn about community wide services 40% Case Management • Performs client centered and solution focused services • Manages client information, review documentation for accuracy and completion, and process applications of assistance for approval • Works with highly sensitive applicant information • Documents in client management database Apricot, MS Office, and other identified client management systems • Communicates regularly with clients, caregivers, and/or stakeholders to identify and address needs and concerns • Determines need for further follow-up from management staff, including Program Director • Coordinates and help in a confidential, timely, effective, efficient, and client-centered manner • Oversees the FSL Food Pantry, including following up on referrals, creating food bags, etc.
30% Community Engagement • Communicates with community members and identified stake holders via phone, email, and other identified means to promote FSL programs/services • Complete community outreach as needed by attending community events, community engagement meetings, completing house visits, etc.
15% Quality, Compliance & Continuous Improvement • Absorbs detailed information and follow procedures set forth in Program Manual • Provides language translation with non-English speaking clients using translation services • Develops and maintain effective communication with all team members, clients, and staff • Adheres to HIPAA guidelines regarding patient confidentiality 10% Miscellaneous • Models FSL’s Core Values • Prepares program reports as requested by the Program Director • Supervises volunteer staff • Participates in routine staff meetings and trainings as needed • Supports and encourages linkage with other FSL programs, services, and facilities • Other duties as assigned 5% Requirements Education/Experience/Credentials/Knowledge/Understanding • Associate degree or 2 years care management, customer service, or human services experience • Preferred: Associate degree in Psychology, Social Work, or Human Services • Good technical skills are essential • 18+ years old Skills • Excellent verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population • Ability to problem solve, multitask, and follow directions • Excellent Customer Service skills • Excellent interpersonal skills and demeanor with the ability to build rapport and garner trust with others • Strong organizational, planning and time management skills • Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word and Excel Abilities • Able to comprehend, retain, and follow regulations and procedures • Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
• Willingness and ability to embody FSL’s core values: • Have passion for our mission • Follow the golden rule • Do the right thing • Begin with a can-do attitude • Find a better way • Be your best Physical Demands • Ability to work in a climate-controlled environment, infrequently outdoors • Ability to frequently stand, see, hear, speak, and be physically flexible • Requires bending, stooping, lifting, and standing for certain periods of time • Able to lift 25 pounds • Able to work under conditions of frequent interruptions ***Military Personnel Encouraged to Apply.
*** FSL is an Equal Opportunity /Affirmative Action Employer, M/F/D/V.
DFWP.
FSL believes that diversity leads to strength.
Proud to be a Mature Worker Friendly Certified Employer through the Governor's Council on Aging.
Recipient of Healthy Arizona Workplace(HAWP) Gold Award.
Platinum Employer- Wellness AtoZ.
Screen clients to determine eligibility for program assistance, complete document collection, process assistance applications, and perform daily consultations and follow-ups.
Conduct information and referral services and consultations with referrals and community members.
Provide community outreach and collaboration with the purpose of connecting community members to FSL programs and services.
Will oversee the FSL Food Pantry.
This position has no direct reports.
Essential Functions: % of Time Intake & Referral • Completes intakes for FSL members and community members to screen for eligibility for FSL programs and services • Performs telephone intake and assessment • Initiates and process internal referrals • Offers external referrals to community agencies/services to clients to address unmet need(s) • Completes research on community resources to learn about community wide services 40% Case Management • Performs client centered and solution focused services • Manages client information, review documentation for accuracy and completion, and process applications of assistance for approval • Works with highly sensitive applicant information • Documents in client management database Apricot, MS Office, and other identified client management systems • Communicates regularly with clients, caregivers, and/or stakeholders to identify and address needs and concerns • Determines need for further follow-up from management staff, including Program Director • Coordinates and help in a confidential, timely, effective, efficient, and client-centered manner • Oversees the FSL Food Pantry, including following up on referrals, creating food bags, etc.
30% Community Engagement • Communicates with community members and identified stake holders via phone, email, and other identified means to promote FSL programs/services • Complete community outreach as needed by attending community events, community engagement meetings, completing house visits, etc.
15% Quality, Compliance & Continuous Improvement • Absorbs detailed information and follow procedures set forth in Program Manual • Provides language translation with non-English speaking clients using translation services • Develops and maintain effective communication with all team members, clients, and staff • Adheres to HIPAA guidelines regarding patient confidentiality 10% Miscellaneous • Models FSL’s Core Values • Prepares program reports as requested by the Program Director • Supervises volunteer staff • Participates in routine staff meetings and trainings as needed • Supports and encourages linkage with other FSL programs, services, and facilities • Other duties as assigned 5% Requirements Education/Experience/Credentials/Knowledge/Understanding • Associate degree or 2 years care management, customer service, or human services experience • Preferred: Associate degree in Psychology, Social Work, or Human Services • Good technical skills are essential • 18+ years old Skills • Excellent verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population • Ability to problem solve, multitask, and follow directions • Excellent Customer Service skills • Excellent interpersonal skills and demeanor with the ability to build rapport and garner trust with others • Strong organizational, planning and time management skills • Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word and Excel Abilities • Able to comprehend, retain, and follow regulations and procedures • Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
• Willingness and ability to embody FSL’s core values: • Have passion for our mission • Follow the golden rule • Do the right thing • Begin with a can-do attitude • Find a better way • Be your best Physical Demands • Ability to work in a climate-controlled environment, infrequently outdoors • Ability to frequently stand, see, hear, speak, and be physically flexible • Requires bending, stooping, lifting, and standing for certain periods of time • Able to lift 25 pounds • Able to work under conditions of frequent interruptions ***Military Personnel Encouraged to Apply.
*** FSL is an Equal Opportunity /Affirmative Action Employer, M/F/D/V.
DFWP.
FSL believes that diversity leads to strength.
Proud to be a Mature Worker Friendly Certified Employer through the Governor's Council on Aging.
Recipient of Healthy Arizona Workplace(HAWP) Gold Award.
Platinum Employer- Wellness AtoZ.
• Phone : NA
• Location : Phoenix,AZ,USA, Phoenix, AZ
• Post ID: 9065524431
