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Posted : Monday, May 20, 2024 07:53 PM
Description/Duties
This recruitment will be used to fill a vacancy for IT Engineer I – Application Support assignment in the Police Department.
This recruitment will also be used to create a list to fill future vacancies.
First review of applications will be Monday, November 13, 2023, and weekly thereafter.
The Information Technology (IT) Engineer I class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure within one of the technical support areas of Business Applications and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; Geographic Information System (GIS); Network; Security; Unified Communications; Server, Storage, and Backup; and Police Department-Information Technology (PDIT) Security.
Common responsibilities and skills include: leadership skills such as performing independent judgment and decision-making especially related to diagnostics and troubleshooting with individual applications or infrastructure; providing quality written and verbal communications/presentations to customer areas in primarily small, yet formal settings; technical lead coordination of day-to-day activities of technical staff (by assignment); performing primary and secondary application or product support within one of the technical support areas of Applications and Web Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS; Network; Security; Unified Communications; Server, Storage, and Backup, and Police Department-Information Technology (PDIT) Security.
This class may perform technical and/or project leadership for one or more small- to medium-scale projects.
This class is also responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams.
Common duties include: performing work on one or more assignments simultaneously such as configuration, development, integration, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in escalation of hardware, software, and networking problems; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; developing and analyzing data for the purposes of problem resolution and strategic planning; implementing, maintaining, and monitoring operating systems and related subsystems; participating in projects and leading small projects and activities related to City computer systems, data, and infrastructure; participating in the design of programs and installing and/or implementing information systems; designing, developing, and implementing processes, procedures, and strategies for systems that function or communicate across multiple platforms; supporting computing processes executed across multiple platforms and/or networks; and utilizing forecasting, trend analysis, monitoring, and reporting tools.
Project management duties including estimating task duration and complexity, developing work plans, and scheduling target completion dates; informing customer and management of project status; coordinating efforts of team members; reviewing adherence to policies and procedures; reviewing results with and motivating team members; and ensuring all work is done in alignment with City and IT long-term strategies.
This class is also responsible for performing related duties as required.
Application Support Assignment: This assignment is responsible for providing business analysis, application support, server patching, integration, interface development, creation of scripts and reports to pull data from multiple databases, support for vendor purchased applications, review and onboard new applications, troubleshooting issues related to applications, attend and lead meetings, have some application troubleshooting skills, and be able to interact and communicate with multiple people and groups both verbally and in writing.
Performs diagnostics and troubleshooting of designated applications and performs quality assurance (QA) to ensure successful changes/implementations.
The IT Engineer I is expected to have an understanding of one or more of the technologies supported.
The IT Engineer I class has regular customer interaction, which includes specific assignments and broad project issues for small- to medium-sized projects.
This class is distinguished from an IT Engineer II by the latter’s responsibility for independently performing highly technical primary and secondary application or product support, and leading a medium- to large-scale project or multiple small- to medium-scale projects concurrently.
The IT Engineer I class is distinguished from an IT Analyst II by its responsibility for independently performing primary and secondary technical application or product support; performing troubleshooting, analysis, coordination and resolution for more complex problems across a broad range of products and technologies; coordinating with other PDIT areas to resolve problems if necessary; and for leading small- to medium-sized projects.
This class may have a high level of responsibility for the supported applications, products, and projects, and for the success of projects that they lead.
This class provides technical and design guidance for projects and systems, and advanced technical guidance may be required from higher-level classes.
This class provides technical leadership for one or more specific areas and may provide basic mentoring to IT Technicians and IT Analysts.
Employees in this class are required to participate in team on-call support, 24-hours a day, 7-days a week.
This class is FLSA exempt-computer professional.
About the Ideal Candidate: The ideal candidate will have familiarity and experience in supporting small to medium applications, working with vendors, extracting data from databases using SQL or Oracle, creation of reports using SSRS and/or Crystal Reports; and the ability to understand business processes and assist customers with application implementations, integrations, and support.
The ideal candidate is proficient in written and verbal communications, customer service, teamwork, report writing, troubleshooting, and maintaining documentation.
Prior work in a Police Department is helpful but not mandatory.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required.
Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate's Degree in Computer Science, or a related field, such as Engineering or Geography (by assignment).
Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Help Desk, Network, Security, Server, Service Desk, Telecommunications, or Web.
Special Requirements.
Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required.
Must possess a valid Class D Arizona Driver’s License by hire or promotion date (by assignment).
Substance Abuse Testing.
Due to the safety and/or security sensitive nature of the assignment, individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications.
Customer service and teamwork experience is highly desirable.
Supervisory experience may be preferred (by assignment).
This recruitment will also be used to create a list to fill future vacancies.
First review of applications will be Monday, November 13, 2023, and weekly thereafter.
The Information Technology (IT) Engineer I class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure within one of the technical support areas of Business Applications and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; Geographic Information System (GIS); Network; Security; Unified Communications; Server, Storage, and Backup; and Police Department-Information Technology (PDIT) Security.
Common responsibilities and skills include: leadership skills such as performing independent judgment and decision-making especially related to diagnostics and troubleshooting with individual applications or infrastructure; providing quality written and verbal communications/presentations to customer areas in primarily small, yet formal settings; technical lead coordination of day-to-day activities of technical staff (by assignment); performing primary and secondary application or product support within one of the technical support areas of Applications and Web Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS; Network; Security; Unified Communications; Server, Storage, and Backup, and Police Department-Information Technology (PDIT) Security.
This class may perform technical and/or project leadership for one or more small- to medium-scale projects.
This class is also responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams.
Common duties include: performing work on one or more assignments simultaneously such as configuration, development, integration, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in escalation of hardware, software, and networking problems; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; developing and analyzing data for the purposes of problem resolution and strategic planning; implementing, maintaining, and monitoring operating systems and related subsystems; participating in projects and leading small projects and activities related to City computer systems, data, and infrastructure; participating in the design of programs and installing and/or implementing information systems; designing, developing, and implementing processes, procedures, and strategies for systems that function or communicate across multiple platforms; supporting computing processes executed across multiple platforms and/or networks; and utilizing forecasting, trend analysis, monitoring, and reporting tools.
Project management duties including estimating task duration and complexity, developing work plans, and scheduling target completion dates; informing customer and management of project status; coordinating efforts of team members; reviewing adherence to policies and procedures; reviewing results with and motivating team members; and ensuring all work is done in alignment with City and IT long-term strategies.
This class is also responsible for performing related duties as required.
Application Support Assignment: This assignment is responsible for providing business analysis, application support, server patching, integration, interface development, creation of scripts and reports to pull data from multiple databases, support for vendor purchased applications, review and onboard new applications, troubleshooting issues related to applications, attend and lead meetings, have some application troubleshooting skills, and be able to interact and communicate with multiple people and groups both verbally and in writing.
Performs diagnostics and troubleshooting of designated applications and performs quality assurance (QA) to ensure successful changes/implementations.
The IT Engineer I is expected to have an understanding of one or more of the technologies supported.
The IT Engineer I class has regular customer interaction, which includes specific assignments and broad project issues for small- to medium-sized projects.
This class is distinguished from an IT Engineer II by the latter’s responsibility for independently performing highly technical primary and secondary application or product support, and leading a medium- to large-scale project or multiple small- to medium-scale projects concurrently.
The IT Engineer I class is distinguished from an IT Analyst II by its responsibility for independently performing primary and secondary technical application or product support; performing troubleshooting, analysis, coordination and resolution for more complex problems across a broad range of products and technologies; coordinating with other PDIT areas to resolve problems if necessary; and for leading small- to medium-sized projects.
This class may have a high level of responsibility for the supported applications, products, and projects, and for the success of projects that they lead.
This class provides technical and design guidance for projects and systems, and advanced technical guidance may be required from higher-level classes.
This class provides technical leadership for one or more specific areas and may provide basic mentoring to IT Technicians and IT Analysts.
Employees in this class are required to participate in team on-call support, 24-hours a day, 7-days a week.
This class is FLSA exempt-computer professional.
About the Ideal Candidate: The ideal candidate will have familiarity and experience in supporting small to medium applications, working with vendors, extracting data from databases using SQL or Oracle, creation of reports using SSRS and/or Crystal Reports; and the ability to understand business processes and assist customers with application implementations, integrations, and support.
The ideal candidate is proficient in written and verbal communications, customer service, teamwork, report writing, troubleshooting, and maintaining documentation.
Prior work in a Police Department is helpful but not mandatory.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required.
Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate's Degree in Computer Science, or a related field, such as Engineering or Geography (by assignment).
Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Help Desk, Network, Security, Server, Service Desk, Telecommunications, or Web.
Special Requirements.
Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required.
Must possess a valid Class D Arizona Driver’s License by hire or promotion date (by assignment).
Substance Abuse Testing.
Due to the safety and/or security sensitive nature of the assignment, individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications.
Customer service and teamwork experience is highly desirable.
Supervisory experience may be preferred (by assignment).
• Phone : NA
• Location : PO Box 1466,Mesa,AZ, Mesa, AZ
• Post ID: 9001371853
