We are seeking a skilled IT Help Desk Specialist to join our team.
In this role, you will be responsible for the daily management of the IT Helpdesk, including overseeing ticket queues and providing support services.
This role involves delivering and managing technical assistance to company staff for all supported applications and hardware, such as desktop and laptop computers, mobile devices, and related technology.
Key Responsibilities:
Troubleshoot and resolve issues with hardware, software, and networks, ensuring meticulous documentation of problem symptoms and resolution steps in the helpdesk database.
Manage the automated processes for setting up and maintaining computer hardware and software.
Responsible for directing the development and ongoing management of guides and manuals for the utilization of IT systems and software applications.
Work jointly with the Human Resources department to ensure efficient and prompt handling of requests for creating and terminating user accounts.
Maintain an accurate inventory of the organization's hardware, software, and other various assets.
Establish and maintain regular written and in-person communications with the organization executives, department heads and end users regarding pertinent IT activities.
Supervising and directing the operations of the VOIP Call Center, as well as coordinating the integration and separation of call center agents.
Possess and apply advanced knowledge in Artificial Intelligence (AI) technologies, including machine learning, natural language processing, and neural networks, to innovate and enhance IT solutions and strategies.
Qualifications:
Relevant educational background (Associate or Bachelor’s degree, Certifications).
Possession of pertinent work experience in the field.
Proficient in overseeing IT operations within environments subject to stringent regulations.
Experience in leading teams and working collaboratively with management-level groups.
Skilled in managing and overseeing the entire range of functionalities within Google Workspace.
The successful candidate will possess the following knowledge and abilities:
Efficiently and independently acquire new knowledge, adapt to emerging technologies, and stay current with innovative methods.
Critical thinking, attention to detail, and adaptability in a dynamic environment.
Detail-focused and adept at operating in a dynamic, rapidly evolving work environment, with strong capabilities in prioritizing tasks and multitasking effectively.
Capable of working autonomously with minimal supervision and collaboratively with team members from diverse technical backgrounds.
Possess strong skills in both verbal and written communication.
Consistently meet deadlines for completing IT operations and project tasks within the set timeframes.
Knowledgeable in relevant data privacy regulations and legal practices.
Thorough understanding of HIPAA regulations.
Exceptionally self-driven and motivated.
This remote role offers a chance to be part of our vibrant and expanding team, with the requirement to be located in the Phoenix, AZ metropolitan area or its vicinity.
Flexible work from home options available.
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