ASUPD Systems Support

The job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).
For the last 7 years in a row ASU has been recognized by US News & World Report as the most innovative University.
ASU Enterprise Technology (ET) develops, operates, supports, and advises on innovative technology used by ASU to advance discoveries and the student experience.
ET is seeking a driven IT professional to work on the Application Administration Services team as part of a group providing customer support, guidance, and oversight to a number of different technology situations.
This person will coordinate with associated IT teams to provide management of IT systems leveraged by the University Police Department for critical operations.
The Systems Analyst Senior will develop strategic partnerships with the Police Department and their vendors to implement and support IT solutions.
The Systems Analyst Senior provides support to users of information technology tools.
Work typically involves a combination of providing expert advice and troubleshooting on one or more software products; administering and maintaining share-use systems; communicating with and providing instruction to users and user groups on technology topics; and evaluating, recommending, and installing technological solutions to new problems or situations.
Job Family Information Technology Department Name Enterprise Application Service Full-Time/Part-Time Full-Time VP Code ASU Enterprise Technology Scope of Search Arizona Board of Regents Grant Funded Position This is not a grant funded position and is not contingent on future grant funding.
Salary Range Depends on experience Close Date 19-March-2024 Category 02 Essential Duties Provides leadership to a system project team for system development, analysis, design, review and testing.
Maintains a high degree of technical knowledge and expertise on a group of technology products or on a technology platform through research, personal use, vendor presentations, and training.
Leads support for the product group platform, including publicity, training, expert trouble-shooting and advice, vendor interface and advocacy.
Performs the design, development, implementation, operation and maintenance of computer and business systems to meets user needs.
Uses applications software such as distributed network systems, database management systems, Web page development tools, desktop publishing tools, and presentation tools to develop custom products to meet user needs.
Advises customers on standard tools and combinations of tools that are available or can be purchased or developed to meet specific needs.
Configures, installs and upgrades computer hardware and software, which may include computer network hardware and software.
Tests newly set up equipment to assure that it works in coordination with other associated hardware and software products.
Identifies causes of problems when hardware and software are not operating properly and takes appropriate action.
Repairs or resolves a wide variety of problems and confers with or escalates problems to vendors, contractors, or others in the university to assure that resolution is reached.
Coordinates with other information technology organizations including the central IT organization to ensure optimal use and efficiency of computer and related resources.
Develops and improves user systems procedures, and prepares systems documentation.
In the review of existing systems and processes, applies the techniques and principles of process and procedure reengineering in the design and development of new systems and process.
Where possible develops and recommends alternative solutions to existing systems and processes.
Mentors, trains, schedules, and leads staff responsible for delivering various routine services.
Develops and delivers instructional training on the use of supported technology products and systems, and provides personalized instruction one-on-one to meet specialized needs.
Develops and prepares operational plans and reports on project status.
Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.
Collaborates and teams with others on a variety of technology and technology support projects.
Assists in the development of long-range goals and short-range objectives.
Prepares project plans, which include cost and staffing requirements.
Monitors project time reporting and prepares status reports.
Writes and/or updates detailed user documentation and manuals for operational applications, including data flow illustrations; distributes or arranges distribution of system documentation.
Conducts special projects/research as requested.
Minimum Qualifications Bachelor's degree in Information Technology or related field AND four (4) years experience providing information technology services; OR, Eight (8) years experience providing related information technology services, OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Certificates from recognized programs that indicate mastery tools and techniques relevant to the assignment may substitute for up to six months of experience.
Desired Qualifications Experience in public safety.
Knowledge of police or fire department operations and dispatch preferred.
Experience with Windows and Linux systems administration.
Exposure to administration of modern application architectures.
Familiarity with enterprise storage offerings including on-prem, cloud, and hybrid.
Familiarity with networking and firewall administration.
Ability to communicate complex technical information to diverse populations of varying technical proficiencies.
Ability to translate user needs into technical solutions.
Experience building both formal and informal professional networks.
Experience maintaining cooperative and collaborative working relationships with clients and among team members.
Experience translating up-to-date information into continuous improvement activities that enhance performance.
Experience making decisions in a changing environment and anticipating future needs.
Experience in voluntarily identifying and addressing existing and potential obstacles, issues, and opportunities.
Experience in both verbal and written communication.
Experience with handling sensitive issues and information with confidentiality and discretion.
Experience working independently, following directions, multitasking, providing attention to detail, and handling projects with tight deadlines.
Knowledge of the risks and opportunities involved in the use of various technologies.
Knowledge of ASU including policies, relationships, dependencies, and the ability to identify key individuals within various business units.
Knowledge of the ET Service and Product catalog and the various support teams within ET.
Knowledge of project management principles a plus.
Working Environment Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
Required to stand for varying lengths of time and walk moderate distances to perform work.
Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Clearly communicate to perform essential functions.
Department Statement Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.
We are a values-driven organization.
Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives.
Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff.
Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals.
Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.
Why join us? Mission oriented.
Everything we do is to advance ASU’s charter - measuring who we include and how they succeed.
We are staunch champions of learner success and put people first.
Flexibility.
Our hybrid work environment prioritizes personal autonomy and trust around how work gets done.
Staff touch base in person a few times per week with freedom to decide how, when and where.
Culture forward.
We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.
Scale of impact.
Our work changes the world.
With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
World-class, low cost education.
Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
Exposure to industry giants.
ET partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
ASU Statement Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access.
This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves.
Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines.
ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city.
ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university.
For details visit https://wellness.
asu.
edu/explore-wellness/body/alcohol-and-drugs/tobacco Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources.
ASU’s Annual Security and Fire Safety Report is available online at https://www.
asu.
edu/police/PDFs/ASU-Clery-Report.
pdf.
You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.
asu.
edu/az-resources.
Employment Verification Statement ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications.
Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement This position is considered safety/security sensitive and will include a fingerprint check.
Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply The job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.
g.
, 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience.
For example, a four year Bachelor’s degree is equal to four years of experience.