Position Purpose:
To supervise an assigned shift, designed to develop leadership skills required for the Restaurant Manager position.
Placement in the Organization:.
Is responsible
Reports to a member of the management team.
Supervises hourly restaurant
employees during the shift.
Resonsibilites/Duties/Activites:
Directs and establishes priorities for the crewmembers during their shift.
Assigns work stations.
Coaches, counsels and disciplines crew members.
Is responsible for taking appropriate disciplinary action.
Maintains positive employee relations through effective supervision.
Ensures a harassment free work environment for all employees and guests during the shift.
Fill in for crewmembers during break periods.
May cover a work station for all or part of the shift.
Accounts for and manages all company funds during the shift.
Completes safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances.
Completes administrative tasks required on assigned shifts.
Prepares product orders when necessary.
Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards.
Orients and trains new crew members.
Cross-trains crew members.
Is accountable for proper handling of all food products.
Ensures that products meet standards.
Prevents food shortages, waste, and theft.
Reports employee issues to the General Manager, Assistant Manager, District Manager, or Human Resources Manager, as appropriate.
Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect.
Ensures that service meets expectations for speed, accuracy and friendliness.
Resolves guest complaints on shift.
Report significant complaints to General Manager or Assistant Manager.
Checks in deliveries.
Ensures that shift is run in compliance with company standards and procedures.
Experience/Education/Qualifications
At least 18 years old
Be able to speak, read, and write English
Ability to complete basic math skills
Must have a use of personal car; valid driver’s license
Meet state, county, or municipal regulation pertaining to health and food handling.
Must possess basic computer and math skills, including understanding of units of measurement.
On last performance evaluation, was rated Exceeds Requirements
Has demonstrated effectiveness at analyzing situations that affect operations, proposing and implementing solutions
Physical Requirements:
Extensive standing
Exposure to heat, steam, smoke, and cold.
Reaching heights of approximately 6 feet and bending to touch the floor
Must have high level of mobility/flexibility in space provided.
Bending, reaching, and walking.
Communicating with customers.
Using a computer.
Able to lift up to 40 lbs.
Brand: El Pollo Loco
Address: 10000 W Happy Valley Rd Peoria, AZ - 85383
Property Description: EPL 3599 Peoria - Happy Valley
Property Number: 3599
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