Sr Manager Housing Security

Purpose: The Senior Manager position plans, implements, and supervises one or more TCAA (Tempe Community Action Agency) programs designed to eliminate poverty.
Specifically, this position manages the emergency shelter program, day-resource center operations, associated staff members, community partners, and various revenue streams that support program operations.
Ensures programmatic accountability; effective leadership and supervision; and exemplary customer service to attain targeted performance outcomes.
Works with TCAA leadership to inform, shape, expand, and guide the agency’s strategies to improve the experience of unsheltered individuals.
Supervision Received and Exercised: Receives general supervision from the Sr.
Director of Programs Exercises supervision over program employees and volunteers Essential Functions: Duties may include, but are not limited to, the following: Manages day-to-day operations of the Oasis Drop-In Center and I-HELP mobile Shelter Support direct service staff through supervision, direction, and encouragement.
Provides ongoing training to ensure staff and volunteers are knowledgeable and capable in shelter operations, program policies and procedures, and data entry systems.
Takes initiative to address unforeseen challenges and opportunities.
Works within the management team to secure the necessary resources for program operations.
Directs delivery of housing-focused case management services to clients; fostering individualized strategies that rapidly and effectively transition clients from homelessness to permanent/stable housing.
Performs day to day administrative duties.
Develops and regularly updates program policies and procedures.
Available to meet with clients to de-escalate situations and settle grievances.
Directs and demonstrates professionalism, compassion, and sensitivity in all interactions.
Sets and maintains appropriate boundaries and ensures HIPAA compliance and confidentiality in all communications.
Monitors overall shelter environment, including meal service, for quality and safety.
Identifies and coordinates community and volunteer involvement with other staff members as needed to support shelter operations.
Seeks and manages opportunities to increase our impact on homelessness in Tempe.
Maintains familiarity with coordinated entry system activities and fund source requirements and supports and guides the program to accomplish intended objectives.
Submits timely and accurate program records and/or written reports.
Manages relationships with faith partners providing shelter locations; ensures 100% coverage 365 nights per year by developing new partnerships as necessary.
Serves as point of contact with additional stakeholders including but not limited to police officers, probation, parole, local government, and community partners.
Administers fund source contracts to ensure compliance with contract requirements and achievement of contract deliverables.
Carefully tracks and manages program expenses to align with approved budgets.
Assists leadership staff with the planning of and transition to, a new shelter and transitional housing site including the sunsetting of the I-HELP model within two years .
Other duties as assigned.
Qualifications/Experience: Bachelor’s degree in human services or related field required.
Master’s degree preferred.
5+ years’ experience supervision or management in shelter operations Minimum of two years case management or social work experience Experience, familiarity or certification with VI-SPDAT assessment tool and HMIS Prior experience supervising volunteers Bilingual English/Spanish preferred Proficiencies Demonstrated ability to make tough decisions and exercise sound judgment in difficult and crisis situations.
Ability to effectively analyze situations quickly, apply sound judgment, and resolve conflict Proven ability to effectively plan, implement, evaluate, and improve or expand programs Requires a working knowledge of the target populations and innovative local and national practices to end homelessness Knowledge of social service, behavioral health and housing networks for persons experiencing homelessness, knowledge of landlord/tenant laws Ability to forge strong relationships and build trust with colleagues, outside agencies vendors, contractors, and campus partners Commitment to a solution-focused work environment and the clear intention to house clients.
Exemplary customer service skills.
Proven ability to maintain a compassionate, respectful, and professional demeanor in all interactions with the public Effective interpersonal communications skills, ability to build rapport with others.
Intrinsic motivation and ability to work with minimal supervision Excellent written and oral communication skills including writing procedures and reports, delivering presentations, etc.
Computer literacy (Microsoft Office and web-based data management systems) License/Certifications: Arizona Driver’s License, insurance, clean driving record, and a vehicle to use in performance of job HMIS Training, Coordinated Assessment Certificate, or ability to obtain upon hiring Level One Fingerprint Clearance or ability to obtain upon hiring CPR/FA Certificate or ability to obtain upon hiring Status: Full-time / Exempt, 40 hours/week, some evenings, weekends, and on-call shifts required Compensation: $65,000 to $75,000 Hours: Monday through Friday, 9:30 AM 6:30 PM, subject to periodic variation