Front of House Manager
Job Category: Food & Beverage
Requisition Number: FRONT016115
Posting Details
Posted: March 22, 2024
Full-Time
Locations
Troon Country Club
Scottsdale, AZ 85255, USA
Job Details
Description
The Front of House Manager is a key member of the management team and is directly responsible for the oversight of all food & beverage operations at the property.
This includes implementing budgets and the hiring, training and supervising of all related F&B service and food production staff.
The Front of House Manager will apply all of their experience and knowledge to assuring that the wants and needs of guests are consistently met and/or exceeded.
Qualifications, Knowledge and Skill Requirements:
Must have 1-3 years of related experience in F&B management
College degree preferred
Must be proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint
Knowledge of pertinent health regulations and liquor laws
Must have food and beverage/ a la carte and banquet experience
Must have proven management experience
Must have strong business aptitude
Must have strong service orientation
Must possess excellent written and verbal communication skills
Must be highly organized, efficient and detail-oriented
Must have exceptional interpersonal skills
Position Responsibilities:
Daily management of Front of House F&B Department
Assist General Manager with banquet and event sales
Inspects and assists with banquet set-up and breakdown of tables, decorations, equipment, serving areas, and related activities in an accurate and timely manner
Ensure satisfaction by communicating with the client throughout the event regarding any changes, substitutions or special requests; assisting banquet staff throughout the event as needed (refilling drinks, delivering food, bussing tables, etc.
); and following up with host at the conclusion of event.
Hires, supervises and develops bartender, beverage cart driver, host/hostess, snack bar attendant and other employees in the Front of the House F&B department
Conduct training and refresher classes for all Front of House F&B personnel in the correct procedures
Daily oversight of Front of House F&B accounting procedures
Forecasting and budgets pertaining to F&B operation
Maintaining cost controls and conducting a monthly inventory
Implement and maintain F&B sales/marketing programs
Develop and implement marketing program to increase banquet business
Alcohol and beverage ordering – follow PO buying process
Quality assurance, guest service and training of all employees
Uphold IGP Food and Beverage policies
Institute and implement all IGP Human Resources guidelines
Coordination between all departments
Develop and implement creative strategies to increase revenues
Plan and Coordinate special events and functions
Responsible for overall guest satisfaction
Ensure all employees are conducting themselves in a professional manner
Perform daily walk-through to ensure full compliance with the Department of Health regulations
Complies with applicable health, alcoholic beverage, fire and other local/state laws
Closing procedures and appropriate cash handling practices
Performs other duties as assigned by supervisor or manager