*The Altec Service Group* has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada, honoring Altec’s commitment to be there for the life of the equipment.
*The purpose of this support role position is to provide excellent customer support and satisfaction within Service Support areas.
Respond to customer inquiries and resolve customer issues.
Provide updates to Team Leads on customer needs that contribute to the customer satisfaction.
*
*Education, Experience, and Skills*
* High School Diploma or GED required and a minimum of three years of experience in an industry related field required (i.
e.
, Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar function
* OR Bachelor’s Degree and a minimum of one years’ experience in an industry related field required (i.
e.
, Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar function
* A Bachelor's Degree is preferred
* Ability to operate a fork lift.
*Key Responsibilities of the Position*
*Inventory Service Support*
* Assists Supervisors and Technicians with the scheduling of required inventory actions.
* Maintains accurate records for dissemination to Accounting, Supervision and Inventory owners to facilitate continuous improvement in inventory management and accuracy.
* Creates and/or maintains reports for Inventory control including but not limited to: Debrief errors, Items NOLOC, expected receipts (parts not received to PCD after shipping label creation).
* Conducts parts follow up per established standards.
* Conducts review of Service Requests in Pending status in order to identify and resolve parts handling errors.
* Attends and/or conducts peer to peer training as directed by supervision.
* Attends formal training as may be required.
*Parts Service Support*
* Determines correct billing requirements to fulfill requests accurately and timely are being meet by reading Bill of Materials, Parts Pages and related information.
* Conducts the P.
O.
process within established Altec standards and provides accountability as required.
* Conducts required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations per established standards under the direction of Supervision.
* Creates and manages Purchase Orders and Invoices in support of day to day operations per established standards under the direction of Supervision.
* Conducts and assists with parts look up escalations.
* Conducts Parts set up as required for first time parts orders and escalates as required for timely resolution.
* Attends and/or conducts peer to peer training as appropriate.
* Attends formal training as directed by Supervision.
In addition, experience in an Administrative Support role is preferred.
* Must have experience providing high volume levels of customer support
* Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
* Demonstrated Problem Solving Skills
* Strong attention to detail
* Solid team player with a collaborative nature
* Ability to multitask and handle multiple transactions
* Ability to work effectively in a fast-paced environment
*Other Position Specifications*
* Demonstrated record of responsibility
* Extremely detail oriented
* Customer Service Oriented
* Motivated, goal oriented and persistent
* Maintain Company confidentiality
* Must handle stress and deadlines well
* Participate in Continuous Improvement Initiatives
* Travel 0-25%
Thank you!
Job Type: Full-time
Pay: $40,000.
00 - $50,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Ability to Relocate:
* Phoenix, AZ 85009: Relocate before starting work (Required)
Work Location: In person
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