Contact Center Lead

Responsibilities: - Analyze contact center operations and identify areas for improvement - Develop and implement strategies to optimize contact center performance, monitoring queues, maintaining service levels and meeting metrics - Provide leadership and supervision to contact center staff - Drive and improve excellent customer satisfaction - Communicate with internal stakeholders to understand business needs and requirements - Manage contact center projects, ensuring timely completion and adherence to budget - Support multilingual contact center operations, including Spanish language proficiency - Staying abreast of related Qualifications: - Strong analytical skills with the ability to analyze data and identify trends - Proven leadership experience in a contact center environment - Excellent communication skills, both written and verbal - Ability to motivate staff and cultivate a positive atmosphere - Fluency in Spanish and English, both written and spoken, is preferred - Contact center software experience is preferred - Project management experience is a plus - Previous healthcare experience is preferred We offer competitive compensation and benefits packages for qualified candidates.
Join our team as a Contact Center Engineer and contribute to the success of our organization.
Apply now! Job Type: Full-time Pay: From $23.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 10 hour shift * 8 hour shift * Monday to Friday Work Location: In person