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Posted : Monday, August 19, 2024 07:25 PM
The Hiller Companies, LLC, a national leader in the fire protection and security industry, has an immediate opening for an experienced Service Manager.
The Service Manager will be responsible for ensuring the effective leadership and operational success of the Service Department.
The manager will provide both strategic and tactical guidance, to achieve financial, operational and growth objectives, while keeping customer satisfaction a key priority.
Responsibilities: Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement.
Work collaboratively with branch manager/ general manager in planning annual department goals, headcount needs and growth projections.
Partner with Human Resources to recruit, train, develop, and retain service technicians.
Provide guidance on new employee training and periodic reviews of performance.
Manage employee disciplinary actions when necessary.
Motivate and track employee continued development and training.
Collaborate with other internal business partners to ensure optimal operations of all Service Department functions Coordinate and manage regular meetings for the service team to ensure thorough and effective communication to service employees, allowing for a collaborative team environment.
Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to pursue a proper resolution, ensuring customer satisfaction remains a key priority.
Ensure all service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet the customer needs.
Support sales efforts through participation in market leads and price optimizations.
Ability to build a high-performance team who can operate efficiently, effectively, productively and cost effectively.
Ensure that required employees are correctly charging their time to assigned jobs so that all jobs are costed appropriately Work within scheduling/invoicing platform to ensure all service and repair calls are scheduled properly, and resulting invoices are generated in a timely and accurate manner.
Monitor and ensure that Service Department team members are up to date on required certifications Ensure that all Service Department team members are appropriately mentored, professionally developed and that their performance is regularly reviewed Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.
We have been in business for over 100 years, with locations across the United States, and we are growing! We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly, and Make it Fun.
We offer competitive pay and most employee benefits start from the first day of employment, including: Medical, Dental & Vision Insurance 401(k) with fully vested employer matching funds Company Paid & Voluntary Life Insurance Voluntary Short Term & Long Term Disability Insurance PTO 8 Paid Holidays Qualifications: 5+ years experience in service, testing and inspections of fire protection systems preferred.
This includes Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems.
Thorough understanding of workflow processes, service operation metrics and customer centric mentality.
Demonstrated ability to motivate and direct others Familiarity with NFPA standards and local codes Minimum NICET Level III certification in related fire protection systems preferred Key Skills: Effective Communication - Concise, clear, and direct in both written and verbal communication Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Job Prioritization – Identify the top priority and adjust accordingly by rescheduling and communicating with customer, sales rep, and technician Task Oriented – Ability to manage and follow through with multiple ongoing tasks at one time
The Service Manager will be responsible for ensuring the effective leadership and operational success of the Service Department.
The manager will provide both strategic and tactical guidance, to achieve financial, operational and growth objectives, while keeping customer satisfaction a key priority.
Responsibilities: Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement.
Work collaboratively with branch manager/ general manager in planning annual department goals, headcount needs and growth projections.
Partner with Human Resources to recruit, train, develop, and retain service technicians.
Provide guidance on new employee training and periodic reviews of performance.
Manage employee disciplinary actions when necessary.
Motivate and track employee continued development and training.
Collaborate with other internal business partners to ensure optimal operations of all Service Department functions Coordinate and manage regular meetings for the service team to ensure thorough and effective communication to service employees, allowing for a collaborative team environment.
Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to pursue a proper resolution, ensuring customer satisfaction remains a key priority.
Ensure all service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet the customer needs.
Support sales efforts through participation in market leads and price optimizations.
Ability to build a high-performance team who can operate efficiently, effectively, productively and cost effectively.
Ensure that required employees are correctly charging their time to assigned jobs so that all jobs are costed appropriately Work within scheduling/invoicing platform to ensure all service and repair calls are scheduled properly, and resulting invoices are generated in a timely and accurate manner.
Monitor and ensure that Service Department team members are up to date on required certifications Ensure that all Service Department team members are appropriately mentored, professionally developed and that their performance is regularly reviewed Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.
We have been in business for over 100 years, with locations across the United States, and we are growing! We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly, and Make it Fun.
We offer competitive pay and most employee benefits start from the first day of employment, including: Medical, Dental & Vision Insurance 401(k) with fully vested employer matching funds Company Paid & Voluntary Life Insurance Voluntary Short Term & Long Term Disability Insurance PTO 8 Paid Holidays Qualifications: 5+ years experience in service, testing and inspections of fire protection systems preferred.
This includes Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems.
Thorough understanding of workflow processes, service operation metrics and customer centric mentality.
Demonstrated ability to motivate and direct others Familiarity with NFPA standards and local codes Minimum NICET Level III certification in related fire protection systems preferred Key Skills: Effective Communication - Concise, clear, and direct in both written and verbal communication Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Job Prioritization – Identify the top priority and adjust accordingly by rescheduling and communicating with customer, sales rep, and technician Task Oriented – Ability to manage and follow through with multiple ongoing tasks at one time
• Phone : NA
• Location : 3107 W Virginia Ave, Phoenix, AZ
• Post ID: 9004504182
