Care Coordination Manager

*Job Title:* Care Coordinator Manager *Date:* 8/1/23 *Department: *Care Coordination *Weekly Hours:* 40 *Reports to:* Chief Medical Officer *FLSA Status:* Exempt *POSITION OVERVIEW: * The Care Coordination Manager will oversee and assist in the development of the Care Coordination team by providing leadership and support to the department.
*SUPERVISORY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS): * * Develop Care Coordination staff and nurture an environment where they can excel.
* Assists with the hiring of Care Coordination employees.
* Assists with the training of Care Coordination employees in the company’s policies, procedures, Sharing Guidelines and department specific best practices.
* Organizes and oversees the schedules and work of assigned staff.
* Handles discipline of employees as needed and in accordance with company policy.
*DUTIES AND RESPONSIBILITIES: * * Uphold and Integrate Solidarity’s Catholic and Christian identity and foster the teachings of the Church in all aspects of your job responsibilities.
* Assist with developing Care Coordination policies and procedure and drive its implementation.
* Ensures that the Care Coordination team is trained regarding changes to company policies, procedures and Sharing Guidelines.
* Manages a team of assigned Care Coordination employees and ensures they comply with company guidelines particularly those related to quality of service.
* Acts as a point of contact for contracted service providers working on Single Case Agreement rates and bill processing.
* Oversee the consistency of processes and procedures by creating, maintaining and enforcing standards and best practices.
* Provides ongoing feedback to help optimize quality performance.
* Collects data and prepares reports on department KPI.
* Collaborates with others and cross- departmentally to improve or streamline processes and stands in as a medical resource.
* Identifies opportunities to update or improve Care Coordination policy/procedure and make recommendations to the appropriate staff.
* Performs other related duties as assigned.
*REQUIRED QUALIFICATIONS & SKILLS: * * Excellent management and supervisory skills.
* Excellent verbal and written communication skills.
* Ability to demonstrate the on-going development of a high- performance team while maintaining a positive work environment.
* Extensive knowledge of customer service principles.
* Organized with attention to detail.
* Ability to resolve member/ provider complaints and issues while maintaining a professional and calm demeanor.
* Must be able to provide proof of eligibility to legally work in the United States.
* Proficient in Microsoft Office Suite or related software.
*EDUCATION AND EXPERIENCE: * * Bachelor’s degree preferred.
* At least three years of customer service experience required.
* At least five years of clinical-related experience required * Experience with interacting with Physicians or case management preferred.
* At least two years of management or supervisory experience.
*PHYSICAL REQUIREMENTS: * * Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 20 pounds at times.
*WORKING ENVIRONMENT: * * Professional office setting *OTHER DUTIES * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
*SIGNATURES * Employee signature below indicates the employee’s understanding of the requirements, essential functions and duties of the position.
Employee Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Employee Signature: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Tuition reimbursement * Vision insurance Schedule: * Day shift Work setting: * In-person Ability to commute/relocate: * Tempe, AZ 85282: Reliably commute or planning to relocate before starting work (Required) Experience: * Supervising: 2 years (Required) * Clinical: 5 years (Preferred) Work Location: In person