Lead Medical Assistant
Job Purpose: The Lead Medical Assistant provides staff training and performance management support.
the lead medical assistant is a second-level resource for patient concerns, addressing and resolving prior escalation to the clinic manager.
Main Duties and Responsibilities:
Lead and supervise day to day operations of clinic floor including medical assistants (MA) and patient engagement specialists (PES)
Guide MA and PES in prioritizing clinic needs
Train, coach, and support MA and PES in improving clinic optimization
Complete MA and PES audits and performance evaluations
Address patient escalations and provide resolution
Provides coverage for clinic staff and completes duties of both Patient Engagement Specialists and Medical Assistants.
Requirements:
Medical Assistant (MA) certificate
Valid and current CPR, First Aid Certification, and an Arizona Fingerprint Clearance card
5+ years of Medical Assistant (MA) experience
Excellent communication and leadership skills
Knowledge of, and the ability to use, electronic record keeping systems (EMR, billing software, insurance carrier portals, spreadsheets, etc.
)
Proven track record of managing a team of 10 or more a plus
Denova is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area.
Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.
We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists.
Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.
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