Home Health and Hospice AR Market Leader

Pennant Services ~ Home Health and Hospice AR Market Leader Job Summary: Leading their Market’s operations in providing world class best practices for billing, cash collections, and accounts receivable functions for the Market’s Home Health & Hospice agencies.
Collaborating with the Pennant Service Center AR Resource in developing, monitoring and maintaining those world class best practices for their Market.
Partnering with other AR Market Leaders within the Home Health & Hospice Segment in shared ownership to ensure a world class AR function across the organization.
Duties & Responsibilities Provides front-line support to Billers, Billing Managers, EDs and other agency staff including day-to-day AR questions/concerns and acquisition training; provides tools to monitor processes and issues within the revenue cycle.
Train, create and identify best practices for billing, collection efforts and procedures for Billers and Billing Managers in revenue cycle.
Continue to monitor and create accountability.
Partners with Service Center AR Resources to provide training to Billers and Billing Managers.
Establishes and maintains positive and collaborative working relationships with AR Service Center Resources, Billers/Billing Managers, ED’s, other agency staff, payors and referral sources.
Maintains comprehensive working knowledge of payor contracts and ensures that payors are billed according to contract provisions.
When needed, represents and acts on behalf of agency in resolving conflicts with payers.
Maintains comprehensive working knowledge of government billing regulations including Medicare and Medicaid regulations and serves as a resource for appropriate agency personnel.
Supervises the use of the billing information system and maintains a comprehensive working knowledge of the system including upgrades and enhancements.
Monitors and audits for adequate Billing Notes, which are crucial to provide Audit Trail support to document issues addressed, aid in justifying appeals, and ensuring audit compliance.
Attends Cluster and Market level meetings to identify systemic issues in AR practices, workflow, or system configuration and support standardized best practices among agencies.
Monitors aged accounts receivables and related metrics to ensure agencies are meeting established targets (DSO, Bad Debt, Collection %).
Reviews and approves manual revenue and write off adjustments according to internal controls.
Provide support to month end close procedures including reconciliation of cash receipts and bank deposits according to policy as needed.
Works with accounting department on any discrepancies.
Ensures that billing and patient accounts record systems are maintained in accordance [Text Wrapping Break]with generally accepted accounting principles and in compliance with state, federal and accreditation requirements.
Protects the confidentiality of patient and agency information through effective controls and direct supervision of billing operations.
Protects the confidentiality of patient and agency information through effective controls and direct supervision of billing operations.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.
The incumbents may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) At least three years’ experience in health care billing and collections management preferably in home health and/or hospice operations.
Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills.
Demonstrated capability to accurately manage detailed information in multiple EMR systems within the home health and hospice industry (HCHB, Well Sky, Waystar, Esolutions, etc).
Complete competencies of home health and hospice billing requirements within the first 90 days.
Able to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources and payers.
Demonstrates ingenuity, autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.
Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries.
Affiliates of Pennant Services now operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states and we are growing! Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second; Accountability; Passion for Learning; Love One Another; Intelligent Risk Taking; Celebrate and Ownership.
By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners.
Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.
Benefits: Paid time off Health insurance Dental insurance Vision insurance Life insurance 401(k) matching Mileage reimbursement Job Type: fulltime Schedule: 8 hour shift Monday to Friday Education: Bachelor's degree Work location: This is a remote position