General Manager, Travel (Corporate Travel & SaaS)

LodgeLink’s Travel Team has a full-time position for a GM, Travel.
This role can be either located in Calgary, AB or Pheonix, AZ.
This role is hybrid - in-office with 20% flexibility to work from home.
LodgeLink is a rapidly growing technology company that focuses on workforce (crew) travel.
This role has been created to help support that growth, and our ambitious plans to grow our business internationally.
The ideal candidate for this role will have solid leadership skills and experience in managing the scaling of a growing travel agency business, driving the related business development strategy.
A strong understanding of the Travel Technology industry is essential.
As the GM, Travel, you will play a pivotal role in executing growth initiatives and ensuring the effective implementation of strategic plans set by senior leadership to drive the growth of the Travel department.
Leveraging your extensive experience in the travel industry, you will focus on operational efficiency, budget management, and the execution of business plans to drive growth and scalability.
You will provide mentorship and support to our dedicated and passionate team of Travel Advisors to ensure exceptional customer experiences.
This role requires a hands-on approach to drive tactical operations, streamline processes, and optimize the team’s performance while managing client relationships, staying updated on industry trends, and driving the team to achieve business objectives.
Responsibilities Leadership: Lead, mentor, and motivate the team to execute on business targets and objectives.
Provide guidance on tactical operations, aligning with senior leadership’s strategic vision Conduct regular performance reviews, set goals, and support professional development.
Foster a collaborative and positive working environment.
Business Development: Establish and maintain strong relationships with clients.
Ensure high levels of customer satisfaction and loyalty.
Develop growth strategies to acquire new customers and enter new industry verticals.
Stay informed about the latest travel trends and industry developments.
Analyze market research to identify opportunities for service improvement and expansion.
Address and resolve customer concerns or issues promptly.
Collaborate with other departments, such as marketing and sales, to promote travel services and meet business objectives.
Attend occasional networking events to bolster business development efforts.
Operational Efficiency: Streamline and optimize travel processes for maximum efficiency.
Implement technology solutions to enhance operational effectiveness.
Collaborate on evaluating and selecting travel technology solutions to enhance operational efficiencies.
Develop and implement quality assurance processes to ensure accuracy and consistency in travel planning.
Collaborate with other departments to improve reporting and dashboards.
Budget Management: Lead the annual planning and budgeting process for the Travel team Work closely with finance to monitor and manage budgetary constraints.
Implement strategies to optimize cost-efficiency without compromising service quality.
Vendor Management: Manage relationships with the Travel teams' various third-party vendors Negotiate pricing and commission models with external stakeholders and partner travel companies Provide support during contract negotiations with various third-party vendors as required.
Qualifications Bachelor's degree in a related field; Proven experience in the corporate travel industry with a minimum of 8 years, including managerial experience.
Proven business development track record of driving revenue growth within the travel industry.
Proven track record of improving operational efficiency within the travel industry.
Strong leadership, communication, and interpersonal skills.
In-depth knowledge of travel trends, destinations, and industry best practices.
Exceptional customer service and problem-solving skills.
In-depth knowledge of various GDS systems.
Sabre strongly preferred.
Ability to analyze data and make strategic decisions.
Demonstrated financial management and budgeting skills.
LodgeLink, a Black Diamond Group Company, is a North American technology company that delivers efficiency and cost control for complex workforce travel.
We offer an end-to-end crew travel management solution, from accommodation to transportation.
We are the fastest growing ecosystem of hotels and lodges in North America.
Learn more: www.
lodgelink.
com LodgeLink is a caring company that applies innovative technology to transform workforce travel.
We collaborate and share in a relentless pursuit to deliver superior customer experiences and help our customers get where they need to be.
As a LodgeLink employee, you’ll join an agile, inventive, and dependable team with a bold vision to be the ecosystem for workforce travel.
We are an Equal Opportunity Employer Black Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors.
Accommodation for applicants with disabilities is available upon request during the recruitment process.
LodgeLink is a Black Diamond Group Company.
Black Diamond Group is a publicly-traded company with nearly 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia.
Company: LodgeLink