The Supervisor of Account Operations is responsible for account operations and enrollment team which includes but isn’t limited to new account and product implementations, auditing existing product builds and websites, configuring the branding and site functions, as well as ensuring all new product and/or account operations are completed and fully tested.
This position will require excellent written and oral communication skills and be able to work, collaborate, and coordinate between technical and non-technical people within our company and external business partners.
Responsibilities:
Providing technical implementation, configuration, and troubleshooting assistance with the deployment of arrivia partner platforms.
Utilize the ftp import process for account ops and enrollment team.
Assist team members in account creations, mass uploads and account import changes/updates.
Uses SQL database to run queries to manage data for updates and or changes within arrivia CRM.
Work closely and collaboratively with Account Management, Sales, Web Content, Enrollment, and Technology teams.
Assign team members ADO tickets and manage tasks submitted with continued communication to the requesting arrivia staff member or department.
Successfully ensuring team member is and staff are completing platform maintenance/creation and client launces is completed with expected turnaround.
Maintaining an expert level of knowledge on available business models, platform customizations, and platform functionality.
Supporting sales organizations build of new membership products, renewal products, monthly member promotions and department incentives.
Managing time off requests for your direct reports and adjust timecard entries as needed.
Giving constructive feedback and direction to your direct reports on current projects/tasks.
Providing one on one time with each of your direct reports.
Effectively handle multiple priorities, organize workload, and meet deadlines.
Completes all other duties and tasks as assigned.
Requirements:
2-3 years of managerial experience in an office environment where attention to detail was critical
Proficient in Microsoft Office programs, specifically experience working with Excel spreadsheets
MySQL and SQL database experience a plus
Excellent organizational skills
Self-directed, able to maintain productivity with minimal supervision
Ability to work in a fast paced, quickly changing environment
Must have ability to audit and determine the optimum resolution for errors, oversights, or obstacles
Who We Are:
Welcome to arrivia.
We specialize in making brands better through the power of travel.
With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations.
With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.
We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey.
Grow with us, as we continue our path to deliver innovative solutions and take charge of change.
The adventure is only beginning.
We’re on a mission to help people around the world travel better and experience more.
Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.
Our Core Values:
Here at arrivia we…
Stay Curious - Explore new challenges and make space to learn, grow and improve
Keep it Real - Earn trust through open, honest and clear communication
Own it - Seek ways to make an impact and take action.
Win Together - Create a culture of connection and inclusion where everyone can be their best
Additional Benefits:
Exclusive Employee Travel Rates on Cruises, Resorts & Hotels, Tours, Car Rentals
Medical Health Insurance
Dental & Vision Coverage
401K Plan
Long Term Disability & Life Insurance
Pet Care Insurance
Legal Insurance
Flexible Spending Accounts (FSA)
Employee Assistance Program
Dedicated Employee Enrichment & Recognition Programs
Special local, dining and merchandise offerings
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