Job description
Responsibilities
In the absence of the Director and/or Assistant, the Supervisor will assume the administrative, financial and operating aspects of the hotel for the Engineering department
Maintain a warm and friendly demeanor at all times
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Company Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Assist in developing and implementing plans to maintain property, equipment, grounds and other assets, in a safe and acceptable state of repair
Ensure that the hotel is in compliance with all local, state and federal laws
Supervise the Engineers and ensure they are properly trained in the customer service program, standard operating procedures and loss prevention standards
Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner
Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards
Assist as necessary with special projects and renovations
Repair and program hotel electronic lock system
Assist in scheduling preventive maintenance tasks
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