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Posted : Wednesday, August 07, 2024 02:42 PM
About Us
ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US.
Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers.
Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you.
Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team As a Central Operations Manager at ADESA, you will play a crucial role in leading a team of a group of dedicated professionals who are passionate about delivering an industry-leading customer experience.
This pivotal position requires a dynamic leader with excellent communication skills, a passion for customer satisfaction, and the ability to motivate and inspire a team of customer service representatives and leaders.
Responsibilities Lead, motivate, and mentor a central operations team to ensure exceptional support for all ADESA customers.
Oversee the resolution of customer inquiries, concerns, and issues promptly and effectively.
Work collaboratively with internal and external partners to address complex customer situations and streamline workflows.
Identify opportunities to enhance customer service processes and implement improvements to drive efficiency and customer satisfaction.
Build and manage a high-performing team of Customer Service Representatives and leaders through recruitment, training, coaching, performance management, and related managerial activities.
Establish key performance indicators (KPIs) for the team and monitor performance against targets.
Foster a positive and collaborative team culture of continuous learning and professional development.
Facilitate clear communication channels between the customer service team and other departments.
Analyze customer feedback and implement strategies for improvement, proactively addressing emerging trends or issues affecting satisfaction.
Qualifications Bachelor's degree in business administration or related field preferred High school diploma or equivalent required Minimum 10 years of operations or customer service experience Minimum 5 years of leadership/supervisory experience Excellent verbal and written communication skills Proven ability to multitask while maintaining attention to detail Commitment to delivering excellent customer experiences Experience in process improvement and optimization Proven ability to manage deliverables and metrics against aggressive targets and timelines Proficiency with computer systems and applications ADESA Benefits and Perks Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More! Other Requirements To be able to do your job at ADESA, you must be able to read, write, speak, and understand English.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff Hiring is contingent on passing a complete background check.
This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer.
All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers.
Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you.
Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team As a Central Operations Manager at ADESA, you will play a crucial role in leading a team of a group of dedicated professionals who are passionate about delivering an industry-leading customer experience.
This pivotal position requires a dynamic leader with excellent communication skills, a passion for customer satisfaction, and the ability to motivate and inspire a team of customer service representatives and leaders.
Responsibilities Lead, motivate, and mentor a central operations team to ensure exceptional support for all ADESA customers.
Oversee the resolution of customer inquiries, concerns, and issues promptly and effectively.
Work collaboratively with internal and external partners to address complex customer situations and streamline workflows.
Identify opportunities to enhance customer service processes and implement improvements to drive efficiency and customer satisfaction.
Build and manage a high-performing team of Customer Service Representatives and leaders through recruitment, training, coaching, performance management, and related managerial activities.
Establish key performance indicators (KPIs) for the team and monitor performance against targets.
Foster a positive and collaborative team culture of continuous learning and professional development.
Facilitate clear communication channels between the customer service team and other departments.
Analyze customer feedback and implement strategies for improvement, proactively addressing emerging trends or issues affecting satisfaction.
Qualifications Bachelor's degree in business administration or related field preferred High school diploma or equivalent required Minimum 10 years of operations or customer service experience Minimum 5 years of leadership/supervisory experience Excellent verbal and written communication skills Proven ability to multitask while maintaining attention to detail Commitment to delivering excellent customer experiences Experience in process improvement and optimization Proven ability to manage deliverables and metrics against aggressive targets and timelines Proficiency with computer systems and applications ADESA Benefits and Perks Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More! Other Requirements To be able to do your job at ADESA, you must be able to read, write, speak, and understand English.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff Hiring is contingent on passing a complete background check.
This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer.
All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
• Phone : NA
• Location : Tempe, AZ
• Post ID: 9098084775
