Public Services Coordinator

Within the Learning Services Division, the Public Services Coordinator supports student success, instructional activities, and contributes to a library environment that encourages research, collaboration, inquiry, and study.
Supports students, faculty, staff, and community patrons by providing services in the areas of circulation/fulfillment, information/reference, technical/mechanical, and directional assistance, utilizing resources in all formats provided by ASU Library.
Assist library users in the use of library resources and services; provide research support and advice to library users, referring as needed.
Advise library users on ASU Library policies; interpret and enforce library and university policies and procedures.
Responsible for independent oversight of Noble Library during the Friday and Saturday closing shift.
Participate in building management; including open/close, safety/security, maintenance, monitoring student code of conduct compliance.
Job Family Library & Museum Department Name Learning Services Noble Librar Full-Time/Part-Time Full-Time VP Code EXEC VP/PROVOST Scope of Search Open Grant Funded Position This is not a grant funded position and is not contingent on future grant funding.
Salary Range $44,100 - $46,900 per year; DOE Close Date 04-April-2024 Category 02 Essential Duties Customer service Provide circulation / fulfillment services, including check-out / check-in, loan policy, holds, Course Resource Services, billing policies / procedures Provide intermediate subject-based reference, information and referral services to users, combining a wide range of library and information sources in a variety of formats.
Maintain all ASU Library services, including current initiatives such as map and geospatial services, data science and analytics, maker services and data visualization May provide virtual informational services via “Ask a Librarian” chat / triage email Resolve and answer complex requests, and interpret ASU Library / University policy for library users Provide basic troubleshooting of computer and printing needs.
Provide directional assistance for the Library and campus.
Manage Noble Library Friday and Saturday evenings until closing, ensuring adherence to proper procedures and protocols Oversee security and management of the building; intervening when necessary to maintain a supportive approach when resolving user disputes and interpreting policies Use independent judgment to analyze, interpret and respond to matters requiring comprehensive knowledge of library policies and procedures Set workflow priorities, delegate work, assign special projects, insuring the appropriate procedures and policies are followed d)Resolve conflicts and address emergencies, refer to supervisor or ASU third parties as appropriate (ASU Police and Facilities Maintenance) Serve as the back-up for opening/closing of Noble Library as necessary Supervise service points and building activities, including security and maintenance issues Coach student staff to provide technical advice, problem-solving assistance, answers to questions and policy interpretation; and how and when to refer questions when unable to respond Assist with the timely processing of in-transits, pulls, holds, book-drop, and other Fulfillment duties Perform other duties as assigned Minimum Qualifications Bachelor's degree AND two (2) years prior customer service experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Desired Qualifications Demonstrated knowledge with library practices, policies, and procedures.
Experience in using Microsoft Office Suite, Google Drive applications, Adobe Acrobat, employee communication software (e.
g.
Slack, Zoom).
Experience in supervise and coach student staff and other employees.
Evidence of effective communicate.
Experience in customer service principles, methods and practices.
Demonstrated knowledge of the concepts of equity, diversity, and inclusion.
Demonstrated knowledge of the concepts of sustainable practices.
Working Environment Activities are performed in an environmentally controlled office setting subject to extended periods of sitting and/or standing.
Exposure to dust and other airborne materials.
Utilize computer, phone, and various technologies (Zoom, Google, Dropbox, etc.
), office equipment (fax, copier, etc.
).
May oversee various projects within the library involving handling, sorting, shelving or relocation of physical materials.
Responsible for oversight of building security, maintenance issues, and compliance with university policy in absence of direct supervisor.
May work alternate hours, including nights and/or weekends, as needed.
Ability to work remotely when needed.
Work Schedule Spring/Fall – Friday to Saturday 12:15pm to 9:15pm; remaining dates and times open to discussion Summer – Friday 8:15am to 5:15pm, Saturday 8:45am to 5:15pm; remaining dates and times open to discussion Alternate weekend, evening, or holiday work, as required.
Department Statement A center of energy, imagination and innovation, the ASU Library is home to nine library facilities across five ASU campus locations – providing students and faculty access to millions of information resources, learning assets, world-class collections, outstanding study spaces, advanced data centers and a suite of makerspaces.
Serving as a critical gateway to ASU’s research and knowledge enterprise, the ASU Library works to collaborate, educate and innovate across disciplines, communities and technologies, while leveraging key research, learning and engagement opportunities that are unique to ASU.
A strong supporter of student success and a critical partner in realizing the New American University mission of access, excellence and impact, the ASU Library is a space of potentiality, out of which many futures can be built and of which none are excluded.
More information about the library can be found at lib.
asu.
edu.
ASU Statement Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access.
This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves.
Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines.
ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city.
ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university.
For details visit https://wellness.
asu.
edu/explore-wellness/body/alcohol-and-drugs/tobacco Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources.
ASU’s Annual Security and Fire Safety Report is available online at https://www.
asu.
edu/police/PDFs/ASU-Clery-Report.
pdf.
You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.
asu.
edu/relocation-services.
Employment Verification Statement ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications.
Employment is contingent upon successful passing of the background check.
Instructions to Apply Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.
g.
, 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience.
For example, a four year Bachelor’s degree is equal to four years of experience.